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#1 2021-05-13 13:57:55

cloudling
Member
Registered: 2021-05-13
Posts: 2

NanoSupport crash every time I import STL file

The first thing I do when I open NanoSupport is to import STL file, but, every time, an error box pops up saying "Import couldn't be done properly!"

Or, the error box will not show anything at all, and the entire application becomes unresponsive and crashes


I've tried uninstalling and redownloading but the problem still persists.

Please help

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#2 2021-05-16 13:49:14

Shahin
Administrator
Registered: 2016-02-17
Posts: 3,400

Re: NanoSupport crash every time I import STL file

Can you share a STL file?

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#3 2021-05-16 15:34:52

cloudling
Member
Registered: 2021-05-13
Posts: 2

Re: NanoSupport crash every time I import STL file

I don't know how to attach a file, but all my STL files are made with SolidWorks 2020 if that helps.

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#4 2021-05-17 05:04:18

m3
Member
Registered: 2021-04-07
Posts: 3

Re: NanoSupport crash every time I import STL file

SolidWorks STL import problem has affected others too, posted on Facebook:

Facebook SolidWorks comment screenshot

Last edited by m3 (2021-05-17 05:06:12)

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#5 2021-05-17 12:40:09

m3
Member
Registered: 2021-04-07
Posts: 3

Re: NanoSupport crash every time I import STL file

Maybe this helps:

Modifying the file extension from `my-model.STL` to `my-model.stl` i.e. from upper-case `STL` to lower-case `stl`

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#6 2021-07-22 09:45:49

Shahin
Administrator
Registered: 2016-02-17
Posts: 3,400

Re: NanoSupport crash every time I import STL file

Try the latest build, the issue resolved.

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